Should you focus on taking care of the customers that you currently have, or place an emphasis on winning new business and new opportunities? The answer is yes – both. But now comes the hard part, ...

Any retailer’s long-term health requires finding the right balance between acquiring and retaining customers — particularly the loyal and big-spending types of shoppers. But rapid changes in both ...

Zehra Cataltepe is the CEO of TAZI.AI, an adaptive, explainable AI and GenAI platform for business users. She has 100+ AI papers & patents. As of 2022, financial institutions have, on average, a 3.65% ...

In my last article, I highlighted some data and nuance regarding customer retention. One aspect that still needs deeper reflection, though, is how businesses can care more for the people in their ...

Charles Rosenblatt, Butter Payments CEO, explores how machine learning and retention data can optimise every stage of the customer journey.

Chewy reported fiscal 2025 third-quarter sales of $3.12 billion (up 8.3%) and adjusted EBITDA margin expansion of 100 basis points, to 5.8%. Active customers grew 4.9% to 21.2 million customers as a ...

For more than a decade, the zero-interest rate policy (ZIRP) created an environment where capital was cheap, risk tolerance was high and the prevailing growth strategy was simple: acquire customers at ...

Founders, especially early-stage founders, obsess over certain acquisition metrics. They want to track things like customer acquisition costs (CAC) and product velocity. But retention risk? That gets ...

Most early-stage founders spend their first years chasing growth. New users. New customers. New revenue. The adrenaline of ...