Contact centre recruitment specialist uses ISVís FastPath Online to test and assess for skills specific to call centre industry sectors: retail, finance, utilities etc. ISV Group, the UK-based ...
Serco-run operation regularly fails because staff are not properly trained and pushed to meet call volume targets, a senior NDIA employee says Follow our Australia news live blog for latest updates ...
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"Skills development is not just a business strategy, it’s a national imperative" – Engen
As Youth Month spotlights the plight facing many young South Africans – from growing youth unemployment, critical skills gaps and social inclusion – Engen has selected 10 young people to participate ...
When German-speaking clients get through to a call centre, there is a good chance that the operator on the other end of the line is a Bosnian who found refuge in Germany during the 1992-5 war. Workers ...
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